1. Acceptance of These Terms
These terms form a binding agreement between you and SkyHi Crew Services Limited, a Hong Kong company whose address is Rm B 19/F HILLIER COML BLDG, 89-91 WING LOK ST, Sheung Wan, Hong Kong. By accessing our website, sending a brief to our dispatch desk, submitting a candidate for a role or using any service we provide, you accept these terms in full. If you do not accept them, please do not use the website or the services.
Where you accept these terms on behalf of a company or another person, you confirm that you have authority to bind that party. In that case the words you and your refer to that party, and that party is responsible for compliance with these terms.
These terms work alongside any written agreement we sign with a client. Where a signed agreement conflicts with these terms, the signed agreement prevails for the services it covers. These terms still govern your general use of the website and any matter the signed agreement does not address.
2. Definitions
In these terms, the Company, we, us and our mean SkyHi Crew Services Limited. The Website means the pages published at our domain, including the homepage, the services page, the contact page and the legal pages. The Services mean the crew sourcing, vetting, credential checking, roster planning and dispatch support we provide to carriers and fleet operators.
Client means a carrier, fleet operator or other organisation that engages the Company for the Services. Crew means a person we source, vet or dispatch, including cabin crew, deck officers and technical staff. Candidate means a person under consideration for a crew role. Content means text, images, layout and other material on the Website.
Brief means the information a Client gives us about a rotation, route, vessel or crew need. Roster means a duty pattern and crew list prepared by the Company. Verification means the credential and licence checking we perform before a roster line is closed. These definitions apply wherever the terms appear.
3. Our Services
The Company operates a crew dispatch loft. We source, vet and dispatch cabin crews, deck officers and technical staff to carriers and fleet operators across Asia. Our services include cabin crew placement, deck officer manning, technical staff sourcing, credential and license checks, roster and rotation planning, and dispatch desk support. Each service is delivered from our loft on Wing Lok Street in Sheung Wan, Hong Kong.
We aim to keep the Website accurate and useful, but the Services themselves are delivered under the terms of an engagement between the Company and the Client. Descriptions on the Website are for general information and do not by themselves create an obligation to provide a specific crew member, at a specific time or price, until the Company confirms it in writing.
We may add, change or withdraw part of the Services as our business and the market require. Where a change affects an engagement already in place, we will honour the terms of that engagement or discuss a fair transition with the Client.
4. Eligibility and Use
Our Services are intended for adults and for organisations lawfully engaged in aviation, marine or related operations. By using the Website or engaging us, you confirm that you are of legal age to do so and that you are not barred from such dealings by any applicable law. You agree to use the Website and Services only for lawful purposes.
You must not misuse the Website. This includes attempting to gain unauthorised access, interfering with its operation, introducing harmful code, scraping content for an unrelated purpose, or using our contact channels to send spam or unlawful material. We may suspend or block access where we reasonably believe these terms have been broken.
You are responsible for the accuracy of the information you give us. A brief that names the wrong route or a candidate file with incorrect licence details can delay a rotation and harm other people. Please check what you send before you send it.
5. Client Responsibilities
A Client is responsible for giving the Company a clear and accurate Brief. The Brief should state the role, the number of crew, the route or vessel, the required credentials and the date cover must begin. The Client should tell us promptly if any of this changes, so that the roster and the credential work stay aligned with reality.
The Client is responsible for the working conditions and the lawful treatment of crew it engages. That includes meeting pay, rest, safety and insurance duties under the law that applies to the operation. The Company dispatches crew but does not control the day to day operation of a Client vessel or aircraft.
The Client must not ask the Company to present a candidate in a misleading way or to withhold information that would affect a safe staffing decision. Where a Client receives crew data, it must use that data only to make the staffing decision at hand and must protect it as the law requires.
6. Crew and Candidate Responsibilities
A Candidate is responsible for providing true and current information about identity, experience, qualifications and availability. You must not submit a credential that is false, altered or held by another person. Doing so may end your candidacy and may be reported to the relevant authority.
A Crew member is responsible for keeping credentials valid and for telling the Company promptly if a licence, medical or certificate lapses or is suspended. Because our desk re-checks records on a fixed cycle, a change you report early can be handled before it affects a rotation.
A Crew member must comply with the rules of the Client operation they join, including safety, conduct and reporting rules. The Company is not a party to the daily working relationship between the Crew member and the Client, but we expect both sides to act in good faith and to keep us informed of issues that affect a placement.
7. Credential and License Verification
The Company verifies tickets, licences, medical certificates, background records and training dates before a roster line is closed. We check these records against the registers that matter to each Client, and we keep a dated record of each check. A roster line is not closed until its verification is complete.
Verification is based on the records available to us at the time. We use care to confirm authenticity, but we cannot guarantee that a register or a third party source is free of error. Where a Client requires a specific verification standard, it should state that in the Brief so that we can meet it before dispatch.
We re-check records on a fixed cycle and notify the Client when a status changes. This ongoing duty is central to the Services, and it is one reason the Company can promise that crews are vetted and rosters are closed on verified facts.
8. Roster and Rotation Planning
The Company builds duty patterns that respect rest rules, route demand and crew preference. Our planners map each rotation against the crew pool, flag lines likely to run thin and publish a closed roster with real names and real duty patterns. A closed roster is the basis on which we dispatch.
A Client should review a roster promptly and raise any conflict before the first sign-on. Because rosters depend on verified credentials and on crew availability, a late change may require the Company to rebalance the board and, in some cases, to substitute a crew member of equivalent qualification.
The Company may adjust a roster to keep it lawful and safe, including where a proposed swap would breach required rest. Our planners work with the verification desk so that no roster line is published before its credentials are cleared.
9. Dispatch Desk Support
The Company keeps a dispatch desk open through each operating window to handle swaps, delays, illness and short-notice cover. A Client should route urgent rotation matters to the desk so that a desk officer who owns the rotation can act. We aim to respond quickly and to confirm any replacement before the Client has to escalate.
The desk holds operating rules as hard limits. Where a requested change would breach required rest or a safety standard, the desk will decline the change and seek cover another way. This refusal is not a lack of service; it is the service working as intended.
The desk is the Company single point of contact for a rotation. While a Client may reach individual staff, the authoritative instruction and confirmation flow through the desk, so please copy the desk on anything that changes a roster.
10. Fees and Payment
Fees for the Services are set out in the engagement between the Company and the Client. Unless the engagement says otherwise, fees are quoted in the currency stated, are exclusive of any taxes or duties that apply, and are payable on the terms stated in the invoice.
Where a placement involves travel, medical checks, training or other costs, those costs are handled as the engagement provides. The Company will not incur a material cost on a Client behalf without agreement, and a Client should confirm in writing any cost it expects the Company to carry.
Late payment may suspend the Services for the account concerned. The Company will give notice before suspending, and will work with a Client that is acting in good faith to resolve a billing issue. Amounts already earned for work performed remain payable even if later services are suspended.
11. Placements and Engagements
A placement is confirmed when the Company and the Client agree the crew, the role, the start date and the fee, and the verification is complete. Until then, a candidate put forward is not a confirmed placement and a brief received is not a confirmed engagement.
Where a Client engages a crew member introduced by the Company for a further period or a further role, the terms of the original engagement continue to apply unless the parties agree otherwise in writing. This protects the work the Company puts into sourcing and vetting.
If a placement ends early for a reason within the Company control, we will work with the Client to find a qualified replacement or to adjust the arrangement fairly. If it ends for a reason outside our control, we will help where we can but we are not responsible for the underlying cause.
12. No Employment Relationship
The Company is a crew sourcing and dispatch business. Unless a separate written contract says otherwise, the Company does not employ the crew it dispatches and does not act as the employer for a Client operation. The Company is not a party to the daily employment or working relationship between a crew member and a Client.
Nothing on the Website or in these terms creates a partnership, joint venture, agency or employment relationship between the Company and a Client or a crew member beyond the specific scope of a signed engagement. No party may bind another or hold itself out as having authority to do so.
Where the law imposes a duty on the operator of a vessel or aircraft, that duty stays with the operator. The Company supports compliance through verification and dispatch, but it does not replace the operator responsibility under aviation, marine or labour law.
13. Acceptable Conduct
Everyone who deals with the loft is expected to act honestly and respectfully. This applies to Clients, Candidates and Crew alike. Discrimination, harassment, bribery and any attempt to obtain a placement through a false statement are not acceptable and may end a candidacy, a placement or an engagement.
You must not use the Services to break the law, to evade a regulatory duty or to undermine the safety of an operation. A request that would have us conceal a lapsed credential, misstate experience or bypass a safety rule will be refused.
We may report unlawful conduct to the relevant authority where we believe that is required or prudent. We will act proportionately and will give the person concerned a chance to explain where the situation allows.
14. Intellectual Property
The Website and its Content, including text, layout and the dispatch loft design, belong to the Company or are used with permission. You may read and print pages for your own lawful use, but you may not copy, republish or adapt the Content for a commercial purpose without our written agreement.
The Company name, the loft identity and any marks we use are our property or are licensed to us. These terms do not grant you a right to use them except as needed to refer to the Services truthfully.
If you send us material, such as a candidate file or a brief, you keep ownership of it but grant us the right to use it to deliver the Services. We will handle that material as described in our Privacy Policy.
15. Confidentiality
Both the Company and the Client may receive confidential information from the other, such as crew rates, route plans or internal procedures. Each party agrees to keep that information confidential, to use it only for the engagement, and to protect it with reasonable care. This duty continues after an engagement ends.
Confidential information does not include material that is public through no fault of the receiving party, that the receiving party already knew without a duty of confidence, or that the law requires to be disclosed. Where disclosure is required by law, the party disclosing should give notice where it lawfully can.
The Company treats crew personal data as confidential. A Client that receives crew data must protect it and must use it only for the staffing decision at hand.
16. Warranties and Disclaimers
The Company provides the Services with reasonable skill and care and verifies credentials as described in these terms. Beyond that, the Services are provided as available, and the Company makes no warranty that a particular placement will be found, that a roster will be free of every change, or that the Website will always be uninterrupted or error free.
The Company does not warrant the future conduct of a crew member or a Client after dispatch, and it does not warrant the performance of an operation the Company does not control. The operator remains responsible for the safe conduct of its vessel or aircraft and for its own compliance with the law.
Nothing in these terms excludes a warranty or right that cannot lawfully be excluded. Where such a right applies, it is preserved, and these terms are read so as to give it effect.
17. Limitation of Liability
To the extent the law allows, the Company is not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity or loss of data arising from the use of the Website or the Services. The Company is not liable for a delay or failure caused by a matter outside its reasonable control.
Where the Company is liable, its total liability for a given engagement is limited to the fees paid to the Company under that engagement, unless a higher limit is agreed in writing or the law sets a higher figure. This limit applies to the engagement as a whole, not to each claim separately.
This section does not limit liability for fraud, for wilful misconduct, or for any other liability that cannot lawfully be limited. It applies only to the extent permitted by the law that governs these terms.
18. Indemnity
You agree to indemnify the Company against losses, claims and reasonable costs that arise from your breach of these terms, your unlawful use of the Website or Services, or your infringement of the rights of another person. This duty applies to the extent the loss is caused by your conduct.
The Company agrees to indemnify a Client against losses caused by the Company breach of these terms or by its own negligence in delivering the Services, to the extent provided by the governing law and subject to the liability limit above.
An indemnity under this section is subject to the party seeking it giving prompt notice of the claim, reasonable cooperation and the right of the other party to take part in the defence where appropriate.
19. Force Majeure
The Company is not responsible for a failure or delay caused by an event beyond its reasonable control. Such events include severe weather, natural disaster, epidemic, war, civil disorder, a strike, a failure of a utility or network, a government action or an act of a third party that prevents performance.
Where a force majeure event occurs, the affected party should notify the other promptly and take reasonable steps to reduce the effect. An engagement may be suspended for the duration of the event, and the parties should discuss a fair way forward if the event continues.
Payment already due for work performed before the event remains payable. This section does not excuse a party from a duty that the law requires it to meet regardless of the event.
20. Termination
An engagement may be ended as the terms of that engagement provide, or by either party on reasonable written notice. The Company may suspend or end access to the Website or Services where these terms are broken or where continuing would be unlawful or unsafe.
On termination, rights and duties that by their nature should survive will survive, including confidentiality, intellectual property, indemnity and the liability limit. Amounts due for work performed before termination remain payable.
Where a placement is in progress, the parties should agree a fair handover so that crew and operations are not put at risk by the end of the engagement. The Company will cooperate in that handover to the extent it reasonably can.
21. Governing Law and Disputes
These terms are governed by the laws of the Hong Kong Special Administrative Region. The parties submit to the jurisdiction of the Hong Kong courts, unless a signed engagement names another forum. Before starting a formal dispute, the parties should try in good faith to resolve the matter through discussion.
If a dispute reaches a formal stage, each party bears its own costs unless a court or tribunal orders otherwise. Nothing in this section prevents a party from seeking urgent relief where that is necessary to protect a right.
If a term of these terms is found to be unenforceable, the rest of the terms continue in force, and the unenforceable term is read down or replaced so as to give effect to the parties intention as far as the law allows.
22. Changes to These Terms
The Company may update these terms as its services, the law or its practices change. When a material change is made, the Company will note the new effective date at the top of this page and, where appropriate, draw the change to the attention of clients and crew. Continued use of the Website or Services after a change means you accept the updated terms.
Where a change affects an engagement already in place, the Company will honour the version of the terms that applied when the engagement began, or will agree a fair transition in writing. We do not apply a new term retroactively in a way that would unfairly reduce a right you already hold.
You are welcome to keep a copy of these terms for your records. If you would like an earlier version, contact the desk and we will help where we reasonably can.
23. Contact
Questions about these terms should be sent to SkyHi Crew Services Limited at our dispatch loft. Our address is Rm B 19/F HILLIER COML BLDG, 89-91 WING LOK ST, Sheung Wan, Hong Kong. Our email is dispatch@skyhicrew.autos and our telephone number is +85292701483. Our desk answers Monday to Friday from 09:00 to 19:00 and Saturday from 09:00 to 14:00, with on-call cover for open rotations outside those hours.
When you contact us about these terms, please state the engagement or matter you are asking about and how you would like us to reply. We will confirm receipt and respond within a reasonable time.
Thank you for reading these terms. We look forward to keeping your rotations covered.